Privacy Policy

Privacy Policy

Effective Date: December 22, 2025
Last Updated: December 22, 2025

Bambu Prints ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our website and services at bambu-prints.com.

1. Information We Collect

1.1 Information You Provide

Account Information

  • Email address
  • Username
  • Password (stored securely hashed)
  • Display name (optional)
  • Profile bio (optional)
  • Website URL (optional)
  • Location (optional)
  • Avatar image (optional)

Content Information

  • 3D model files you upload
  • Images and photos you upload
  • Model descriptions and print settings
  • Comments and replies
  • Collections you create

Communications

  • Support requests and emails
  • Feedback and suggestions
  • Report submissions

1.2 Information Collected Automatically

Usage Information

  • Pages viewed and features used
  • Models downloaded and liked
  • Search queries
  • Time spent on the platform

Technical Information

  • IP address
  • Browser type and version
  • Operating system
  • Device type
  • Referring website
  • Date and time of access

Cookies and Similar Technologies

  • Session cookies (for login and navigation)
  • Preference cookies (for your settings)
  • Analytics cookies (to understand usage)

See Section 7 for more details on cookies.

1.3 Information from Third Parties

We may receive information from:

  • Social login providers (if implemented in the future)
  • Analytics services
  • Abuse prevention services

2. How We Use Your Information

We use your information to:

2.1 Provide Our Services

  • Create and manage your account
  • Host and display your uploaded content
  • Process downloads and track statistics
  • Enable social features (likes, follows, comments)
  • Send transactional emails (verification, password reset)

2.2 Improve Our Platform

  • Analyze usage patterns and trends
  • Identify and fix bugs and issues
  • Develop new features
  • Optimize performance

2.3 Ensure Safety and Security

  • Detect and prevent fraud and abuse
  • Enforce our Terms of Use and Community Guidelines
  • Respond to legal requests
  • Protect our users and platform

2.4 Communicate With You

  • Respond to your inquiries and support requests
  • Send important service announcements
  • Notify you of changes to our policies
  • Send optional newsletters (with your consent)

3. How We Share Your Information

3.1 Public Information

The following information is publicly visible:

  • Username and display name
  • Avatar
  • Bio, website, and location (if provided)
  • Models you upload (unless set to draft/unlisted)
  • Public collections
  • Comments you post
  • Profile statistics (models, downloads, followers)

3.2 Service Providers

We may share information with trusted service providers who help us:

  • Host our website and store data
  • Send emails
  • Analyze usage
  • Prevent abuse

These providers are contractually required to protect your information.

3.3 Legal Requirements

We may disclose information when required by law or when we believe it's necessary to:

  • Comply with legal process
  • Protect our rights or property
  • Protect user safety
  • Investigate potential violations

3.4 Business Transfers

If Bambu Prints is acquired or merged, user information may be transferred to the new owner. We will notify you of any such change.

3.5 With Your Consent

We may share information in other ways if you give us explicit consent.

4. Data Retention

4.1 Account Data

We retain your account data for as long as your account is active. If you delete your account:

  • Profile information is deleted within 30 days
  • Your uploaded models are deleted
  • Your comments may remain but will be anonymized
  • Some data may be retained in backups for up to 90 days

4.2 Usage Data

  • Analytics data is retained for up to 24 months
  • Server logs are retained for up to 90 days

4.3 Legal Holds

We may retain data longer if required by law or for legitimate legal purposes.

5. Your Rights and Choices

5.1 Access and Download

You can:

  • View your profile information in account settings
  • Download your uploaded models at any time
  • Request a copy of your personal data by contacting us

5.2 Update and Correct

You can update or correct your information:

  • In your account settings
  • By contacting us for information you can't change yourself

5.3 Delete

You can:

  • Delete individual models and comments
  • Delete your entire account through settings
  • Request deletion of specific data by contacting us

5.4 Opt Out

You can:

  • Unsubscribe from marketing emails via the link in each email
  • Disable optional cookies in your browser
  • Make your profile less visible through privacy settings

5.5 Data Portability

Upon request, we will provide your data in a commonly used, machine-readable format.

6. Security

We implement reasonable security measures to protect your information:

  • Encryption: All data transmitted to/from our servers uses HTTPS/TLS
  • Password Security: Passwords are hashed using industry-standard algorithms
  • Access Controls: Only authorized personnel can access user data
  • Regular Backups: Data is backed up to prevent loss
  • Monitoring: We monitor for security threats and vulnerabilities

Important: No system is 100% secure. Please use a strong, unique password and be cautious about what personal information you share publicly.

7. Cookies and Tracking

7.1 What Are Cookies?

Cookies are small text files stored on your device that help websites function and remember your preferences.

7.2 Cookies We Use

Type Purpose Duration
Essential Login, security, basic functionality Session
Functional Your preferences and settings 1 year
Analytics Understanding how you use the site 2 years

7.3 Managing Cookies

You can control cookies through your browser settings:

  • Block all cookies (may break functionality)
  • Block third-party cookies only
  • Clear cookies periodically

7.4 Do Not Track

We currently do not respond to "Do Not Track" browser signals, as there is no industry standard for this.

8. Children's Privacy

Bambu Prints is not intended for children under 13 (or under 16 in some jurisdictions). We do not knowingly collect personal information from children under these ages.

If you believe a child has provided us with personal information, please contact us immediately at [email protected] and we will delete it.

9. International Data Transfers

Our servers are located in Canada. If you access our services from outside Canada, your information may be transferred to and processed in Canada, which may have different data protection laws than your country.

By using our services, you consent to the transfer of your information to Canada.

10. Regional Privacy Rights

10.1 European Economic Area (EEA) Users

If you are in the EEA, you have additional rights under GDPR:

  • Legal basis: We process data based on consent, contract performance, legitimate interests, or legal obligations
  • Right to object: You can object to processing based on legitimate interests
  • Right to lodge a complaint: You can complain to your local data protection authority

10.2 California Users

If you are a California resident, you have rights under CCPA:

  • Right to know: What personal information we collect and how it's used
  • Right to delete: Request deletion of your personal information
  • Right to opt-out: We do not sell personal information
  • Non-discrimination: We will not discriminate against you for exercising your rights

10.3 Canadian Users

If you are in Canada, you have rights under PIPEDA:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Consent: Withdraw consent for non-essential processing
  • Complaint: Complain to the Privacy Commissioner of Canada

11. Third-Party Links and Services

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing them with your information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting a notice on our website
  • Sending an email to registered users
  • Updating the "Last Updated" date

Your continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions or to exercise your rights:

Email: [email protected]

Mail:
Bambu Prints
[Your Address]
Nova Scotia, Canada

We will respond to your request within 30 days.

14. Data Controller

The data controller responsible for your personal information is:

Bambu Prints
[Your Legal Entity Name, if applicable]
Nova Scotia, Canada
[email protected]

This Privacy Policy was last updated on December 22, 2025.